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From Voicemails to Votes
A human-centered investigation by The OpenGov Foundation into the systems, tools, constraints and human drivers that fuel how Congress engages with constituent input.
Foreword
1. Project overview
2. Process
3. Beliefs
4. Capacity for change
5. What's next
Acknowledgements
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Following
1. Project overview
Section 1: Project overview
Section 1: Project overview
Mapping the processes, technology, and human experiences behind the scenes of Congress’ constituent engagement operations.
The OpenGov Foundation
Jan 29, 2017
Foreword
The OpenGov Foundation
1.1 Summary of research findings
The OpenGov Foundation
1.2 Methods
The OpenGov Foundation
2. Process
Section 2: Process
Section 2: Process
Mapping the process for receiving, understanding, and responding to constituent input.
The OpenGov Foundation
Jan 29, 2017
2.1 People and workflow
The OpenGov Foundation
2.2 User needs
The OpenGov Foundation
2.3 Technology
The OpenGov Foundation
2.4 Opportunities to improve engagement operations
The OpenGov Foundation
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